Customer Service Representative

Consumer Goods; Elmwood Park

Job Description:
Specific responsibilities include:
• Provide full-range Customer Support to all internal and external Customers via phone, fax, email, mail, internet and in-person.
• Handle large volume of phone calls and correspond regarding all aspects of customers’ inquiries or requests (warranty support, orders, product information/assembly, shipping information etc.) within one business day.
• Manage escalated or complex calls and emails calmly and efficiently.
• Proactively problem solve and utilize existing troubleshooting tools to efficiently resolve complicated product issues. Accurately place warranty orders for customers.
• Record and share customer feedback with the appropriate internal teams.

Requirements:
• Bachelor’s degree required.
• Proficient in Microsoft Word, Excel, Outlook, Internet and keying accurately in a minimum of 45 WPM.
• Possess a Professional Speaking Voice and Excellent Telephone Etiquette. Be an Exceptional Listener with Excellent Verbal and Written Communication skills.
• Must be an Initiative Taker, be Self-Directing and a Team Player.
• Must have a “Can Do” Attitude; possess a high Energy Level with the capability of remaining cool under Pressure. This candidate must be Honest and have a High-Degree of Integrity.
• Must be an effective problem solver.
• Ability to manage multiple priorities, creatively solve problems and work toward big picture objectives without losing sight of important details.
Organization, planning, execution and follow-up skills are essential.

Apply Online or download the Acrobat PDF file (160k file size) for faxing.

ABOUT US

THE LARKO GROUP SPECIALIZES IN STAFFING FOR OFFICE ADMINISTRATION AND EXECUTIVE SUPPORT FOR MANY OF CHICAGOLAND’S FINEST AND MOST REPUTABLE EMPLOYERS. TLG STAFFS DIRECT HIRE, TEMPORARY, & TEMP-TO-HIRE POSITIONS. WE ARE KNOWN FOR OUR TIMELY AND ACCURATE PLACEMENT, UNPARALLELED CUSTOMER SERVICE, AND OUTSTANDING CANDIDATES! SO WHETHER YOU’RE LOOKING TO HIRE YOUR NEXT STAR EMPLOYEE OR STEP INTO THE RIGHT JOB, LET THE LARKO GROUP WORK FOR YOU. CHICAGO’S STAFFING INDUSTRY LEADER SINCE 1993!