PHONE: 312.857.2300

Operations Manager

Operations Manager

Global corporate real estate firm with a large presence in Chicago is looking for an Operations Manager, based in a Class A property in the Loop area. Your goal is to provide top-notch service and to establish and foster long-term customer relationships. Manage project timelines, assist with budgeting/forecasting and oversee work orders, newsletters and other tenant materials are rolled out professionally and timely.

The company mission is to treat everyone with respect and kindness. Happy employees will understand the value of a positive and long-term relationship.

The company and their locations are working onsite 5 days a week. This position also requires candidates to be 100% vaccinated, unless there are medical/religious exceptions.

Responsibilities

  • Lead the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the property
  • Maintain customer relationships including, hospitality, and traditional operations management
  • Understand customer business needs and leverage our platform to solve their real estate challenges
  • Review lease proposals and facilitate space tours for prospective customers
  • Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere
  • Assist the General Manager to drive overall amenity engagement
  • Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
  • Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement
  • Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
  • Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
  • Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
  • Facilitate pre-built and landlord-built customer spaces
  • Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
  • Assist the Property Management team with projects and communication

About You

  • 3+ years of experience in a similar role within real estate or hotel industry
  • Bachelor’s degree required (with a focus on hospitality or real estate preferred)
  • Financial experience including costs, budgets, service contracts and arrears
  • Proficient in Microsoft Office or equivalent
  • Ability to travel between floors and buildings to effectively communicate with the team and customers
  • Experience leading a multi-layered team
  • Takes initiative and is a proactive leader always focused on continuous improvement
  • Excellent interpersonal, verbal, and written communication skills
  • Strong organizational and project management skills
  • Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
  • Eager to be a part of a fast-paced and dynamic work environment

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