A globally recognized brand, dedicated to excellence, is seeking a Customer Service Associate with a deep commitment to providing the utmost in service. Attentively listen to customer needs, ensuring each query or concern is resolved promptly and efficiently. Your professional demeanor, combined with genuine care for your job and customers, will create a positive and supportive environment. Leveraging your comprehensive knowledge of the brand’s products and services, you will proactively address issues and offer solutions that enhance customer satisfaction. You will have a tremendous opportunity to learn and grow while providing outstanding service and solidifying customer loyalty.

Responsibilities

• Provide full-range Customer Support to all internal and external Customers via phone, fax, email, mail, internet, and in-person.
• Handle large volume phone calls and correspond regarding all aspects of customers’ inquiries or requests (warranty support, orders, product information/assembly, shipping information, etc.) within one business day.
• Manage escalated or complex calls and emails calmly and efficiently.
• Proactively solve problems and utilize existing troubleshooting tools to efficiently resolve complicated product issues. Accurately place warranty orders for customers.
• Record and share customer feedback with the appropriate internal teams.
• Direct incoming calls and greet incoming guests at the Front Desk, as assigned.

Ideal Experience

• Bachelor’s degree required.
• Proficient in Microsoft Word, Excel, Outlook, Internet, and keying accurately at a minimum of 45 WPM.
• Possess a Professional Speaking Voice and Excellent Telephone Etiquette. Be an Exceptional Listener with Excellent Verbal and Written Communication skills.
• Must be an Initiative Taker, be Self-Directing, and a Team Player.
• Must have a “Can Do” Attitude; possess a high Energy Level with the capability of remaining cool under Pressure. This candidate must be Honest and have a High-Degree of Integrity.
• Must be an effective problem solver.
• Ability to manage multiple priorities, creatively solve problems, and work toward big picture objectives without losing sight of important details.
• Organization, planning, execution, and follow-up skills are essential.

Up to $22 hourly (based on experience)