The Onboarding Specialist is the driving force behind bringing self-guided touring solutions to life across multifamily communities. In this role, you’ll blend strategy and hands-on execution, mapping and validating tour paths, training on-site teams, and ensuring a seamless experience for both leasing staff and prospects. From monitoring early performance metrics to fine-tuning processes for long-term success, you’ll play a pivotal part in boosting adoption, maximizing conversion rates, and shaping how communities showcase their spaces.

Responsibilities

• Lead end-to-end onboarding for new communities, ensuring smooth system setup, CRM/data integrations, and feature activation.
• Develop and validate tour path maps on site, ensuring each community offers a seamless, branded prospect experience.
• Train client leasing teams, marketing staff, and leadership on platform functionality, messaging, and adoption best practices.
• Partner with client stakeholders to customize workflows and ensure alignment with community leasing goals.
• Conduct follow-up quality assurance visits post-launch to monitor tour flow, system reliability, and adherence to best practices.
• Track and report on success/solutions of KPI performance metrics (time-to-launch, adoption rates, CSAT, first-tour success, feature utilization).
• Provide actionable insights and recommendations to the Property Success Manager to promote active conversions.
• Collaborate with internal teams to continuously refine the onboarding playbook based on lessons learned in the field.
• Act as the primary onboarding liaison, building strong partnerships with client leadership and on-site teams.
• Partner with Property Success Manager to propel clients into achieving the highest conversion potential by analyzing lead behavior, tour outcomes, and follow-up strategies within the initial 45 days of deployment.
• Participate in onboarding check-ins, adoption reviews, and performance presentations to client stakeholders.

Ideal Experience

• 3+ years of experience in frontline multifamily leasing required.
• 3+ years of client onboarding, training, or implementation preferred (real estate technology, SaaS, or multifamily housing).
• Proven ability to manage multiple client projects with tight timelines and high accountability.
• Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.
• Excellent communication, presentation, and relationship-building skills.
• Ability to thrive in a fast-paced, travel-heavy role (60%+ travel required).

#117892

Up to $80,000 salary per year (based on experience)