The Property Success Manager role is an exciting opportunity to join a growing company and have a direct impact on client success. In this position, you’ll play a key role in ensuring the long-term value and optimization of self-guided touring solutions for an assigned client portfolio. Success comes through building strong relationships, delivering insightful reporting on measurable KPIs, driving conversion rates, encouraging high adoption, and supporting portfolio growth.

As a trusted advisor and strategic partner, you’ll collaborate closely with both client stakeholders and internal leadership to ensure ongoing performance, adoption optimization, and successful renewals. This is a proactive, customer-focused role that requires strong communication skills, analytical thinking, and the ability to influence across all levels from on-site property teams to executive decision-makers.

Responsibilities

• Serve as the main point of contact for assigned client accounts and property teams.
• Train and empower on-site teams to effectively use the company platform.
• Build trusted client partnerships that lead to long-term advocacy and renewals.
• Partner with client leadership to align platform success with leasing and revenue goals.
• Monitor client KPIs, including adoption/utilization, conversion rates, tour completions, and satisfaction.
• Deliver data-driven insights and recommendations to maximize ROI and conversion potential.
• Review and act on Leasa (AI) alerts, unit availability updates, and pre-implementation tour edits.
• Benchmark client performance against industry standards and portfolio averages.
• Identify and execute opportunities for portfolio expansion and new site activation.
• Support property success in scaling self-guided touring across multiple properties and markets.
• Collaborate cross-functionally with Sales, Product, and Client Onboarding teams to drive adoption, influence roadmap, and support upselling strategy.

Ideal Experience

• 3–5+ years of experience in Property Success, Account Management, or a related client-facing role.
• Experience in real estate leasing or property management strongly preferred.
• SaaS, proptech, or digital marketing background is a plus.
• Strong communication, presentation, and relationship management skills.
• Ability to manage multiple accounts and stakeholders simultaneously.
• Tech-savvy, analytical, and comfortable with KPI dashboards and performance reporting.
• Problem-solving mindset, proactive approach, and enthusiasm for client success.

#117875

Up to $80,000 salary per year (based on experience)