Emerging firm is hiring an Onboarding Specialist. This role is responsible for launching and optimizing self-guided touring experiences across multifamily communities. This is a hands-on, high-accountability role focused on building, configuring, and deploying seamless, conversion-driven tours. You’ll use proprietary software to design tours, conduct on-site property visits to validate tour paths, collaborate with client teams, monitor performance metrics, and ensure quality assurance for long-term adoption.

This role thrives on ownership, urgency, and measurable results. Ideal for someone energized by a challenging environment with significant growth opportunities.

Responsibilities

• Own end-to-end onboarding for new communities, leading system setup, CRM/data integrations, feature activation, and seamless launch execution.
• Design and build branded, conversion-focused self-guided tours using Figma, Canva, and our proprietary platform, ensuring accurate configuration, intuitive flow, and on-site tour path validation.
• Serve as the primary onboarding partner to client leadership and on-site teams, delivering training, driving adoption, and aligning workflows with leasing goals.
• Conduct post-launch QA, resolve configuration gaps, and refine tours based on client feedback and field insights.
• Monitor and report on key performance metrics (time-to-launch, adoption, CSAT, first-tour success, feature utilization), providing actionable insights to optimize early-stage conversions.
• Collaborate cross-functionally to strengthen the onboarding strategy, share field learnings, and maximize client performance within the first 45 days of deployment.

Ideal Experience

• 1-3 years of experience in leading-edge multifamily leasing is ideal.
• Customer onboarding, training, project management, or implementation preferred.
• Proven ability to manage multiple client projects with tight timelines and high accountability.
• Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.
• Excellent communication, presentation, and relationship-building skills.
• Ability to thrive in a fast-paced, travel-heavy role with high expectations.

#117970

Up to $25 per hour (based on experience)